1. Shipping Cost

The payment amount already includes shipping fees for specified regions; Hong Kong, Macau, Taiwan, Mainland China, Malaysia, Singapore. The above regions already include one free shipping service.

If the package cannot be delivered due to incorrect information provided, unsuccessful contact attempts, failure to sign for or refusal to receive the package in a timely manner, resulting in the package being returned due to failed delivery, the organizer shall not be held responsible. All additional costs incurred (including return and re-shipping fees) shall be borne by the recipient. Please ensure that the recipient's phone remains accessible and that notifications from the logistics company are answered promptly.

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For regions not listed above, additional shipping fees will be charged based on actual logistics conditions.

2. Damage Claims

Recipients must inspect awards immediately upon delivery. Notify the Association via email within 1 calendar day if items arrive damaged, including clear photos/videos of the defect. Late reports will not qualify for replacements. Verified damage claims entitle recipients to one free re-production and shipping.

3. No Refunds/Post-Deadline Adjustments

No refunds will be issued for purchased awards. Requests submitted after the 1-day window or citing subjective dissatisfaction (e.g., color preferences) are ineligible for replacements.

4. Shipping Risks

While we use insured carriers, the Association is not liable for delays, losses, or damages caused by third-party logistics. Tracking details will be provided for transparency.

5. Finality

Failure to report issues within the stipulated timeframe constitutes acceptance of the award’s condition. No further claims will be entertained.

In case of any disputes, the association reserves the final decision and the right to modify relevant terms.